No, all you need is an email address. You may register before purchasing, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to register your account
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
Simply follow the 'Forgot your password?’ link on our SIGN IN page and enter your email address. You’ll then receive an email to reset your password.
Q: How long do I have to return an item?
A: You have 7 days from the date of delivery to return an item.
Q: What items can I return?
A: You can return full price item that is in its original condition, with all tags and packaging. You cannot return items that have been worn, damaged,sales or altered.
Q: How do I return an item?
A: You can return an item by following these steps:
Contact Queen and Collection customer service to request a return authorization number.
Pack the item securely and include the return authorization number in the package.
Ship the package back to Queen and Collection at the address provided by customer service.
Q: What happens when I return an item?
A: Once Queen and Collection receives your return, they will inspect the item and process your refund. Refunds will be issued to the original payment method within 10 business days.
Q: What if I have questions about the return process?
A: You can contact Queen and Collection customer service for assistance with the return process. Their contact information is available on their website.
Here are some additional FAQs about Queen and Collection's return policy:
What if I received the wrong item?
If you received the wrong item, you can return it for a full refund.
What if I'm not happy with the quality of the item?
If you're not happy with the quality of the item, you can return it for a refund or exchange. However, you will not be able to return items that have been worn, damaged, or altered.
What if I'm not sure if I want to keep the item?
You can always try on an item before you decide to keep it. If you decide you don't want to keep the item, you can return it for a full refund within 7 days of delivery.
Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style.
If you pay by debit card or PayPal, Lassiva will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.
We do ship internationally and with very few exceptions (please contact us for acknowledgment). Please note: customs fees, import duties, or taxes may be levied by the receiving country. These charges are the responsibility of the buyer. For more information on your country & customs policies, you may want to contact your local customs office.
Please e-mail us prior to placing your order so we may confirm any shipping requests
We offer Standard Postage as our standard delivery service for $5.00. If your order exceeds $49, you will receive Free Delivery (if located within Australia). We also offer Express Postage for $9.90 or as an upgrade for $3.95 when your order exceeds $49. To check your delivery timeframes, please visit Australia Post’s website here.
We know you are gearing up to stalk your postie, so we make it our mission to get orders dispatched as quickly as possible in 30 min. Our processing/dispatch time can be found in the top banner of this website.