FAQ

Frequently Asked Questions (FAQ) - Queen and Co.

1. What materials are Queen and Co. jewelry pieces made from?

Our jewelry is crafted using high-quality materials such as 18k gold, sterling silver, and premium gold plating. We ensure that each piece combines elegance with durability.

2. How do I care for my Queen and Co. jewelry?

To maintain the beauty of your Queen and Co. jewelry, avoid exposure to water, perfumes, and harsh chemicals. Store your pieces in a dry, cool place, preferably in the original packaging.

3. Do you offer custom jewelry designs?

Yes! We offer bespoke jewelry services. If you have a specific design in mind, contact our customer service team to discuss your custom piece.

4. What is your return and exchange policy?

We offer a hassle-free return and exchange policy within 7 days of purchase. The jewelry must be unworn and in its original packaging. Please visit our Returns and Exchanges page for more details.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number on our Order Tracking page to monitor your delivery.

6. Do you ship internationally?

Yes, Queen and Co. ships worldwide. Shipping rates and delivery times vary depending on your location. Please refer to our Shipping Information page for more details.

7. Are your products hypoallergenic?

Most of our jewelry is hypoallergenic and suitable for sensitive skin. We use high-quality, nickel-free materials to minimize the risk of allergic reactions.

8. Can I gift wrap my order?

Absolutely! We offer a beautiful gift-wrapping service. You can select this option at checkout for a small additional fee.

9. What payment methods do you accept?

We accept a variety of payment methods including Afterpay, Visa, MasterCard, PayPal, and Apple Pay. All transactions are securely processed.

10. How can I contact Queen and Co. customer service?

You can reach our customer service team via email at info@queenandcollection.com.au or by texting our helpline at 0456388736. We’re here to assist you with any inquiries.