Shipping Info

All jewellery orders will be dispatched by Queen and Collection within 1 business day of order receipt.

Each customer will receive an order, shipping and tracking number for each delivery. Orders received after 1pm will be dispatched the following business day*.

Should you wish to make any changes to your order you must contact Q&C by email at info@queenandcollection.com.au the following business day otherwise the shipping charges will apply.

PLEASE NOTE COVID-19 MAY BE CAUSING SHIPPING DELAYS WITH OUR COURIERS. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS. 

FREE SHIPPING

  • FREE shipping at the checkout ( All order over $99 Australia Wide, $199 New Zealand )

STANDARD SHIPPING - AUSTRALIA

  • Standard shipping within Australia is $8.50 flat rate.

  • All customers will receive confirmation of shipping and tracking details via email

DELIVERY ESTIMATES

  • Australia Post Standard – 3-7 Business Days*

  • Australia Post Express – 1-3 Business Days*

Delivery estimates for WA, NT and rural areas will take additional time.

NEW ZEALAND

  • Standard shipping to New Zealand is $15.00

  • Shipping to New Zealand is via Pack & Track – Australia Post International, please allow 3-10 business days for delivery.

  • All customers will receive confirmation of shipping and tracking details via email.

INTERNATIONAL

  • Australia Post Express – 3-6 Business Days*


USA, UK, Mexico & Canada.

 

 

INTERNATIONAL TAXES AND DUTIES

International customers (outside Australia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.