Returns & Refund 1

Returns & Exchanges

At Queen & Co, we take pride in the quality of every piece we create.

Change of Mind

We offer exchange or store credit within 7 days of delivery for eligible items returned in original, unworn condition with all original packaging.

Please note:

• Refunds are not offered for change of mind

• Promotional, sale, layering set, personalised, custom, and final sale items are not eligible for return

• Exchange postage costs are the responsibility of the customer

• Exchanged items are not eligible for refund

Faulty Items

Under Australian Consumer Law, customers may be entitled to a repair, replacement, or refund where an item is faulty, significantly not as described, or has a major manufacturing defect.

If you believe your item is faulty, please contact us at info@queenandcollection.com.au before returning the item.

Warranty

All Queen & Co pieces include a 6-month manufacturing warranty covering verified manufacturing faults only.

This warranty does not cover:

• General wear and tear

• Mishandling or accidental damage

• Tarnishing due to improper care

• Lost stones, charms, or components

• Damage caused by external force or misuse

Return Shipping

• Customers are responsible for return shipping costs for all exchanges and non-faulty returns

• Approved faulty item return postage will be reimbursed after inspection and approval

Processing Time

Please allow 2–3 weeks for return processing once your parcel has been received.

Return Address

ATT: RETURNS
37A Marriott Street
Parkdale VIC 3195
Australia