Exchange & Refund Policy

STANDARD ONLINE RETURN POLICY

Australian consumer law says that a store or seller MUST provide a repair, replacement or refund if an item is faulty or significantly not as described. If for any reason you are not, we will gladly issue a full refund, exchange or merchandise credit for items returned within 7 days.

But please contact to us first for your return.  

ATT: RETURNS

QueenandCollection Pty Ltd
Parcel Locker ; 10218 33846 

WARRANTY

All Q&C items come with a 6 month warranty against manufacturing issues. All products that are deemed to be faulty, as the result of a manufacturing error, will be repaired or replaced at no cost. The warranty does not include mishandling.

 

Repairs for accidental damage such as broken chain, lost charms or lost earring components will incur a repair fee. 

 

If you believe you have received a faulty item, or your jewellery has been damaged, please email info@queenandcollection.com.au to discuss. 

Please note, return shipping, taxes and duty costs will be the responsibility of the customer.

 

Am I entitled to a refund if I've changed my mind?

No, you're not.

Let's say you walk into a store and buy something and then walk back in one minute later with the receipt and try to return it, even then you're not entitled to a refund. Australian retailers are not required by law to refund anything simply because a customer has changed their mind.

That said, many retailers including David Jones, Myer and THE ICONIC will happily offer refunds for change of mind. Lots of stores do! So if you often find that you change your mind about purchases, you might want to stick to shopping with stores that definitely do offer refunds for change of mind.

It's worth checking the returns policy at the store you're shopping with before you make a purchase. Otherwise you might not be able to get your money back.

For items returned within 7 days, we will offer an exchange or merchandise credit. Every return must be accompanied by a sales receipt and unaltered, unworn and in saleable condition.Earrings aren't eligible to refund due to Hygiene issue. Items received after 7 days will not be accepted for return or exchange. All personalised items, including custom and engravable pieces, as well as designs from the Queen and Collection, are considered final sale and may not be returned or exchanged at any time

Also we can not doing refund for exchanged items and we are covering exchange postage fee for you.

After you have shipped back your return, please allow 2-3 weeks for its processing.  All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.

 

PLEASE NOTE – There is NO exchange or refund on bundles and sale items. All purchases on sale items are final. 

 

WHO PAYS FOR SHIPPING RETURNS?

Returns/Exchanges :

Purchaser pays the cost of return charges to Q&C, however Q&C will pay for postage on any exchange postage back to the customer. 

Faulty Product:

Customers will initially be responsible for shipping and handling charges for any faulty products, however this amount will be refunded to your account once the product has been received and assessed. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed.