Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@queenandcollection.com.au. Please note that returns will need to be sent to the following address: [37a Marriott Street,Parkdale 3195 VIC]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@queenandcollection.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at info@queenandcollection.com.au.
STANDARD ONLINE RETURN POLICY
Australian consumer law says that a store or seller MUST provide a repair, replacement or refund if an item is faulty or significantly not as described. If for any reason you are not, we will gladly issue a full refund, exchange or merchandise credit for items returned within 7 days.
But please contact to us first for your return.
ATT: RETURNS
Queen and Co Pty Ltd
37a Marriott Street, 3195 Parkdale | VIC
WARRANTY
All Q&C items come with a 6 month warranty against manufacturing issues. All products that are deemed to be faulty, as the result of a manufacturing error, will be repaired or replaced at no cost. The warranty does not include mishandling.
Repairs for accidental damage such as broken chain, lost charms or lost earring components will incur a repair fee.
If you believe you have received a faulty item, or your jewellery has been damaged, please email info@queenandcollection.com.au to discuss.
Please note, return shipping, taxes and duty costs will be the responsibility of the customer.
Am I entitled to a refund if I've changed my mind?
No, you're not.
Let's say you walk into a store and buy something and then walk back in one minute later with the receipt and try to return it, even then you're not entitled to a refund. Australian retailers are not required by law to refund anything simply because a customer has changed their mind.
That said, many retailers including David Jones, Myer and THE ICONIC will happily offer refunds for change of mind. Lots of stores do! So if you often find that you change your mind about purchases, you might want to stick to shopping with stores that definitely do offer refunds for change of mind.
It's worth checking the returns policy at the store you're shopping with before you make a purchase. Otherwise you might not be able to get your money back.
For items returned within 7 days, we will offer an exchange or merchandise credit. Every return must be accompanied by a sales receipt and unaltered, unworn and in saleable condition. Items received after 7 days will not be accepted for return or exchange. All personalised items, including custom and engravable pieces, as well as designs from the Queen and Collection, are considered final sale and may not be returned or exchanged at any time.
Also we can not doing refund for exchanged items and we are covering exchange postage fee for you.
After you have shipped back your return, please allow 2-3 weeks for its processing. All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.
PLEASE NOTE – There is NO exchange or refund on sale items. All purchases on sale items are final.
WHO PAYS FOR SHIPPING RETURNS?
Returns/Exchanges :
Purchaser pays the cost of return charges to Q&C.
Faulty Product:
Customers will initially be responsible for shipping and handling charges for any faulty products, however this amount will be refunded to your account once the product has been received and assessed. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed.